Terms of use

1. Definitions and Interpretation

 

1.1  In these terms of use, unless the context otherwise requires, the following expressions have the following meanings:

 

“Content”

means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and “We/Us/Our” means Laura Milano Nutritional Therapist.

 

2. Information About Us

 

2.1  The term ‘Laura Milano’ or ‘us’ or ‘we’ refers to the owner of the website which is owned and operated by "Laura Milano Nutrition"; with a registered office of Flat 3, 15 Monza Street, London E1W 3TL. The term ‘you’ refers to the user or viewer of our website.

​

2.2 We provide nutrition advice online between the hours of 7 am-9 pm Monday to Sunday. This service consists of pre-screening to obtain relevant information to refer you to the right nutritional therapy or health coach service within our offer. When determining the appropriate service you need to contact us so we can send you further information about next steps to book a consultation appointment.

​​

2.3 We are are regulated by the following bodies:

• Complementary and Natural HealthCare Council (CNHC)

• BANT

• Association of Naturopathic Practitioners (ANP)

 

3. How to Contact Us

 

To contact us, please email us at laura@lauramilano.co.uk.

 

4. Access to Our Site

 

4.1  Access to Our Site is free of charge.

4.2  It is your responsibility to make the arrangements necessary in order to access Our Site.

4.3  Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation.

4.4 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

4.5 We don’t provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

5. Changes to Our Site

 

We may alter and update Our Site (or any part of it) at any time. 

 

6. Changes to these terms of use

 

6.1  We may alter these terms of use at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these terms of use. Consequently, any changes made to these terms of use will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

6.2  If any part of the current version of these terms of use conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

​

7. How You May Use Our Site and Content

 

7.1  All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

7.2  You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

7.3  You may print one copy and download extracts of any page(s) from Our Site for personal use only.

7.4  You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from the accompanying text.

7.5  Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

7.6  You may not use any Content (saved or downloaded) from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

7.7 You will supply full and accurate information to us and

• You will notify us promptly in the event you need to cancel or reschedule any appointments that you have made or we have made on your behalf.

 

 

8. Links to Our Site

 

8.1  You may link to any page on Our Site

8.2  Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.

8.3  You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).

8.4  Your link should not use any logos or trademarks displayed on Our Site without Our express written permission.

8.5  You must not frame or embed Our Site on another website without Our express written permission.

8.6  You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

 

9. Links to Other Sites

 

9.1   Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

9.2   The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

 

10. Disclaimers

​

10.1   Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to changing your diet.

10.2   We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.

10.3   If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.

 

11.  Our Liability

 

11.1 To the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site

11.2 We may provide interactive services through lauramilano.co.uk which may include online consultations (interactive services). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used.

11.3 If users, in particular children, are at risk when they use our interactive services we will decide in each case what type of moderation to use in light of these risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site beyond the minimum levels set out by our regulators, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

11.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not without its limitations. Minors who are using any interactive service should be made aware of the potential risks to them.

 

12. Viruses, Malware, and Security

 

12.1   We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.

12.2   You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

12.3   You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

12.4   You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

12.5   You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

12.6   By breaching the provisions of Parts 12.3 to 12.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

 

13. Acceptable Usage of Our Site

 

13.1   You may only use Our Site in a lawful manner:

1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;

2. You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and

3. You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

13.2   If you fail to comply with the provisions of this Part 13, you will be in breach of these terms of use. We may take one or more of the following actions in response:

1. Suspend or terminate your right to use Our Site;

2. Issue you with a written warning;

3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

4. Take further legal action against you, as appropriate;

5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

6. Any other actions which We deem reasonably appropriate (and lawful).

13.3   We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 13.2) in response to your breach.

 

14. How We Use Your Personal Information

​

We will only use your personal information as set out in Our Privacy & Cookie Policy, and Our Disclosure Policy.

 

15. Communications from Us

 

15.1   If  We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these terms of use.

15.2   We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 7 working days for your request to take effect and you may continue to receive emails during that time.

15.3   For questions or complaints about communications from Us, please contact Us using the details above in Part 3.

 

16.  Cancellation of appointments

 

16.1 ​To ensure we can provide the best consultation service to all our clients, we operate on a 48 hour cancellation policy. To cancel or re-schedule a nutrition consultation please contact us; we will always use our discretion and try as best as possible to accommodate your requirements. 

16.2 By undergoing a consultation with us you are agreeing to the terms and conditions of the cancellation policy. If you need to cancel with less than 48 hours of notice then we reserve the right to charge the full fee. You shall pay all amounts due without exception as required by law​​

16.3 All the cancellations need to be addressed to laura@lauramilano.co.uk 48 hours prior to the appointment time.

 

17. Law and Jurisdiction 

17.1   These terms of use, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

17.2   If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. 

17.3   If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these terms of use or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.